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What Is an RPA Developer?
Discover the impact of robotics process automation (RPA), and learn about the growing need for RPA developers to help organizations optimize efficiency and automate repetitive tasks.
May 23, 2025
Article
Explore the key skills and qualifications needed for a career in information technology. Learn how professionals in roles such as IT support specialist play a crucial part in keeping organizational technology systems running smoothly.
Explore popular IT support courses
IBM
Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Peripheral Devices, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Network Troubleshooting, Desktop Support, Cloud Platforms, Data Storage, Software Development Life Cycle, Cyber Attacks, Cloud Computing, Professional Networking, Information Technology, Customer Service
Beginner · Professional Certificate · 3 - 6 Months
Skills you'll gain: Computer Networking, Package and Software Management, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, Information Systems Security, TCP/IP, Network Security, File Systems, Microsoft Windows, Computer Security, Network Architecture, Application Security, Desktop Support, Computer Hardware, Technical Support, Interviewing Skills, Applicant Tracking Systems, Professional Development
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months
Johns Hopkins University
Skills you'll gain: Medical Privacy, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Medical Equipment and Technology, Security Awareness, Cloud Security, Personally Identifiable Information, Encryption, Desktop Support, End User Training and Support, Health Care, Technical Support and Services, Decision Support Systems, Health Care Procedure and Regulation, Help Desk Support, Technical Support, Customer Support
Beginner · Specialization · 3 - 6 Months
In today's data-driven world, professionals skilled in IT disciplines are in high demand across many industries. A career in this fast-growing field provides opportunities to use technical skills to drive meaningful business impact. Explore the diverse career paths, essential skills, and job types within IT to start your journey in this exciting and rewarding domain.
Interested in entry-level IT? Find out more about what information technology is and common entry-level roles.
Interested in CompTIA A+? Read about the CompTIA A+ certification, and explore other certifications for IT professionals.
Interested in solutions and support? Dive into a solutions engineer's daily work and learn more about what a technical support engineer does.
Ready to start learning? Explore our catalog of IT support, CompTIA A+, and technical support courses for beginners and experienced professionals.
Though this depends on the role, many entry-level IT positions request some knowledge of operating systems, computer security, networking principles, and troubleshooting. If you want to go into software or web development, a versatile and popular programming language like Python can be good to learn.
If you’re stuck, try finding a few positions you’re interested in on a job search website to see what skills are commonly requested.
Typically, an IT certification refers to a qualification you receive that shows your competency in a specific field of information technology (IT). To get a certification, you generally must pass an exam that tests your capabilities and skills in the field.
IT courses on Coursera are structured to accommodate learners at various levels: