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Explore the Customer Journey Course Catalog
- Status: Free Trial
University of Maryland, College Park
Skills you'll gain: Customer Retention, Customer Acquisition Management, Customer Analysis, Marketing Channel, Customer Insights, Customer Relationship Management, Business-To-Consumer, Cross-Channel Marketing, Marketing Effectiveness, B2B Sales, Operating Cost, Strategic Marketing, Business Metrics, Market Analysis
- Status: Free Trial
University of Colorado System
Skills you'll gain: Marketing Analytics, Probability & Statistics, Statistical Methods, Regression Analysis, Data-Driven Decision-Making, Data Ethics, Statistical Analysis, Marketing Effectiveness, Statistical Hypothesis Testing, Customer Insights, Customer Analysis, Correlation Analysis, Descriptive Statistics, Data Analysis, Analytics, Marketing Strategies, Exploratory Data Analysis, Statistical Visualization, Statistical Modeling
- Status: Free Trial
University of Virginia
Skills you'll gain: Information Technology, Business Strategy, Design Thinking, Process Design, Large Language Modeling, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Cost Benefit Analysis, Technical Communication, User Story
- Status: Free
Coursera Project Network
Skills you'll gain: Dashboard, Interactive Data Visualization, Tableau Software, Data Presentation, Data Import/Export, Data Visualization, Data Visualization Software, Business Intelligence, Data Analysis, Data Integration, Data Modeling
- Status: Free Trial
University of California, Irvine
Skills you'll gain: Pay Per Click Advertising, Search Engine Marketing, Customer Retention, Digital Marketing, Search Engine Optimization, Keyword Research, Marketing Strategies, Marketing, Customer Acquisition Management, Web Analytics and SEO, Lead Generation, Target Audience, Web Content, Customer experience improvement
- Status: Free
Coursera Project Network
Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Self Service Technologies, Product Support, Customer Inquiries, Business Process Automation, Customer Service, E-Commerce, Order Management, Automation, Artificial Intelligence, User Flows
- Status: Free Trial
HubSpot Academy
Skills you'll gain: Prospecting and Qualification, Lead Generation, Consumer Behaviour, Sales Enablement, Sales Management, Service Level Agreement, Sales Strategy, Sales Process, Sales, Customer Acquisition Management, Content Marketing, Business Strategy, Customer experience strategy (CX), Customer Retention
- Status: Preview
Coursera Instructor Network
Skills you'll gain: Big Data, Generative AI, Customer Insights, Data Processing, Market Research, Data Science, Market Analysis, Marketing Analytics, Data Analysis, Data-Driven Decision-Making, Consumer Behaviour, Predictive Analytics, Business Strategy
- Status: Free Trial
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Retail Sales, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Communication, LinkedIn
- Status: Free Trial
Skills you'll gain: Product Knowledge, Language Learning, English Language, Customer Service, Retail Sales, Customer Inquiries, Customer Complaint Resolution, Telephone Skills, Vocabulary, Writing, Verbal Communication Skills, Oral Comprehension, Business Writing, Oral Expression, Grammar, Communication
Coursera Project Network
Skills you'll gain: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
- Status: Free Trial
HubSpot Academy
Skills you'll gain: Sales Presentations, Prospecting and Qualification, Persona Development, Sales Strategy, Sales Process, Target Audience, Sales Pipelines, Sales, Lead Generation, Customer Analysis, Marketing Automation, Needs Assessment, Customer Relationship Management (CRM) Software, Email Marketing
In summary, here are 10 of our most popular customer journey courses
- Selecting the Right Customer & Channel :Â University of Maryland, College Park
- Customer Data Analytics for Marketers:Â University of Colorado System
- Customer-Centric IT Strategy:Â University of Virginia
- Multi-Table data analysis with Tableau: Customer Analysis:Â Coursera Project Network
- Strategies for Converting and Retaining Customers Online:Â University of California, Irvine
- Build a Chatbot with Voiceflow: Ecommerce Customer Support:Â Coursera Project Network
- Sales Training: Inbound Business Strategy:Â HubSpot Academy
- Enhancing Customer Insights with Generative AI:Â Coursera Instructor Network
- Preparing for Your Retail Customer Service Role:Â CVS Health
- Low Intermediate English: Shopping & Customer Service:Â Voxy