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    Results for "service recovery"

    • Status: Free
      Free
      C

      Coursera Project Network

      Create Customer Support Data with Google Sheets

      Skills you'll gain: Excel Formulas, Google Sheets, Service Level, Spreadsheet Software, Customer Data Management, Customer Support, Data Entry, Data Validation, Process Analysis, Data Analysis, Data Integration, Organizational Skills, Data Management

      4.6
      Rating, 4.6 out of 5 stars
      ·
      403 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      P

      PwC

      Data-driven Decision Making

      Skills you'll gain: Analytics, Business Analytics, Data Analysis, Data-Driven Decision-Making, Business Intelligence, Data Literacy, Big Data, Data Visualization, Data Storytelling, Statistical Analysis, Microsoft Excel, Data Visualization Software, R Programming

      4.6
      Rating, 4.6 out of 5 stars
      ·
      6.1K reviews

      Beginner · Course · 1 - 4 Weeks

    • T

      The University of Sydney

      Positive Psychiatry and Mental Health

      Skills you'll gain: Mental Health, Stress Management, Community Mental Health Services, Mindfulness, Mental Health Diseases and Disorders, Psychiatry, Positivity, Rehabilitation, Resilience, Behavioral Health, Clinical Psychology, Mental Health Therapies, Psychotherapy, Personal Development, Mental and Behavioral Health, Creativity, Self-Awareness, Occupational Therapy, Empowerment, Physical Therapy

      4.8
      Rating, 4.8 out of 5 stars
      ·
      3.8K reviews

      Mixed · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google

      Soporte de Tecnologías de la Información de Google

      Skills you'll gain: IT Infrastructure, Computer Networking, Desktop Support, Systems Administration, Network Troubleshooting, Remote Access Systems, Network Security, OSI Models, Hardening, Package and Software Management, Cybersecurity, Disaster Recovery, User Accounts, TCP/IP, Software Installation, Computer Security Awareness Training, Lightweight Directory Access Protocols, Technical Support, Computer Hardware, Operating Systems

      4.9
      Rating, 4.9 out of 5 stars
      ·
      18K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      Introduction to Technical Support

      Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Technical Services, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.1K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Introduction to Marketing

      Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Marketing, Brand Strategy, Communication Strategies, Marketing Strategy and Techniques, Marketing Communications, Customer experience strategy (CX), Brand Loyalty, Customer Insights, Brand Awareness, Price Negotiation

      4.8
      Rating, 4.8 out of 5 stars
      ·
      13K reviews

      Mixed · Course · 1 - 3 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      I

      IBM

      Generative AI for Customer Support

      Skills you'll gain: Prompt Engineering, ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, Customer Service, Personalized Service, Large Language Modeling, Artificial Intelligence, Program Development, Customer experience improvement, Customer Insights, Workflow Management, Automation, Content Creation, IBM Cloud, Image Analysis, Virtual Environment, Business Ethics

      4.7
      Rating, 4.7 out of 5 stars
      ·
      7.4K reviews

      Intermediate · Specialization · 1 - 3 Months

    • C

      Coursera Instructor Network

      GenAI for Customer Service Representatives

      Skills you'll gain: AI Personalization, Generative AI, User Feedback, Customer Analysis, Customer Service, Customer experience improvement, Customer Engagement, Self Service Technologies, Artificial Intelligence, Business Ethics, Natural Language Processing

      Beginner · Course · 1 - 4 Weeks

    • U

      University of Toronto

      Mental Health and Resilience for Healthcare Workers

      Skills you'll gain: Resilience, Mental Health, Stress Management, Emotional Intelligence, Mindfulness, Health Care, Crisis Intervention, Behavioral Health, Positive Behavior Support, Psychology

      4.8
      Rating, 4.8 out of 5 stars
      ·
      491 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      J

      Johns Hopkins University

      HTML, CSS, and Javascript for Web Developers

      Skills you'll gain: HTML and CSS, Javascript, Responsive Web Design, Ajax, Front-End Web Development, Web Design, Web Applications, Hypertext Markup Language (HTML), Browser Compatibility, Web Development, Cascading Style Sheets (CSS), Usability, Cross Platform Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      17K reviews

      Mixed · Course · 1 - 4 Weeks

    • U

      University of Geneva

      Ecosystem Services: a Method for Sustainable Development

      Skills you'll gain: Geographic Information Systems, Environment, Natural Resource Management, Spatial Analysis, Environmental Science, Environmental Policy, Socioeconomics, Sustainability Reporting, Economics, Governance, Stakeholder Engagement, Ethical Standards And Conduct

      4.7
      Rating, 4.7 out of 5 stars
      ·
      723 reviews

      Intermediate · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      A

      Akamai Technologies, Inc.

      Akamai Customer Consulting and Support

      Skills you'll gain: Endpoint Security, Database Systems, Computer Security Incident Management, Security Management, Routing Protocols, Database Design, Application Development, Network Architecture, Linux Commands, TCP/IP, Operating Systems, Database Theory, User Accounts, Web Design and Development, Cascading Style Sheets (CSS), Web Development, Data Structures, Python Programming, Data Analysis, Software Development

      4.7
      Rating, 4.7 out of 5 stars
      ·
      274 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    1…91011…209

    In summary, here are 10 of our most popular service recovery courses

    • Create Customer Support Data with Google Sheets: Coursera Project Network
    • Data-driven Decision Making: PwC
    • Positive Psychiatry and Mental Health : The University of Sydney
    • Soporte de Tecnologías de la Información de Google: Google
    • Introduction to Technical Support : IBM
    • Introduction to Marketing: University of Pennsylvania
    • Generative AI for Customer Support: IBM
    • GenAI for Customer Service Representatives: Coursera Instructor Network
    • Mental Health and Resilience for Healthcare Workers: University of Toronto
    • HTML, CSS, and Javascript for Web Developers: Johns Hopkins University

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