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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Y

      Yale University

      Journey of the Universe: The Unfolding of Life

      Skills you'll gain: Life Sciences, Liberal Arts, Environment, Biology, Creativity, Anthropology, Systems Thinking, Social Studies, Physical Science, Timelines, Cultural Diversity, Physics, Scientific Methods

      4.7
      Rating, 4.7 out of 5 stars
      ·
      437 reviews

      Mixed · Course · 1 - 3 Months

    • G

      Google Cloud

      Preparing for Your Cloud Architect Journey - Português

      Skills you'll gain: Cloud Computing Architecture, Cloud Security, Cloud Solutions, Solution Architecture, Network Planning And Design, Google Cloud Platform, System Implementation, Process Optimization, Cloud Management, Business Requirements, Scalability, Cost Management

      Advanced · Course · 1 - 3 Months

    • G

      Google Cloud

      Preparing for Your Cloud Architect Journey - Español

      Skills you'll gain: Cloud Security, Cloud Computing Architecture, Network Planning And Design, Cloud Infrastructure, Google Cloud Platform, Cloud Solutions, Solution Architecture, System Configuration, Cloud Computing, Process Analysis, IT Infrastructure, Infrastructure Architecture, Data Infrastructure, Process Optimization, Cloud Management, Solution Design, Key Performance Indicators (KPIs), Cost Reduction, Business Requirements, Resource Utilization

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Your Professional Cloud Security Engineer Journey

      Skills you'll gain: Cloud Security, Identity and Access Management, Payment Card Industry (PCI) Data Security Standards, Data Security, Security Requirements Analysis, Security Engineering, Security Controls, Cloud Computing Architecture, Network Security, Encryption, Firewall, Continuous Monitoring, CI/CD, Key Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      143 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Start Your API Testing Journey With Postman Tool

      Skills you'll gain: Postman API Platform, JSON, Application Programming Interface (API), Software Testing, Restful API, Scripting, Test Case, Functional Testing

      4.4
      Rating, 4.4 out of 5 stars
      ·
      300 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • Status: Preview
      Preview
      G

      Google Cloud

      Google Cloud Customer Care Fundamentals

      Skills you'll gain: Product Support, Google Cloud Platform, End User Training and Support, Technical Support, Cloud Services, Identity and Access Management, Service Level, Technical Communication, Issue Tracking, Data Cleansing, Incident Management

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      A

      Arizona State University

      Python: A Guided Journey from Introduction to Application

      Skills you'll gain: Supervised Learning, Unsupervised Learning, Matplotlib, Generative AI, NumPy, Object Oriented Programming (OOP), Deep Learning, Image Analysis, Plot (Graphics), Machine Learning Algorithms, Object Oriented Design, Applied Machine Learning, Integrated Development Environments, Pandas (Python Package), Python Programming, Machine Learning, Development Environment, Event-Driven Programming, Programming Principles, Computer Programming

      4
      Rating, 4 out of 5 stars
      ·
      60 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      G

      Google Cloud

      Preparing for Your Professional Cloud Network Engineer Journey

      Skills you'll gain: Network Troubleshooting, Network Monitoring, Network Architecture, Google Cloud Platform, Cloud Computing Architecture, Virtual Private Networks (VPN), Hybrid Cloud Computing, Kubernetes, Network Security, Load Balancing, Cloud Security, Network Routing, Firewall

      5
      Rating, 5 out of 5 stars
      ·
      9 reviews

      Advanced · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Technical Customer Support Specialist

      Skills you'll gain: Hardware Troubleshooting, Customer Service, Network Troubleshooting, Customer Relationship Building, Computer Security Incident Management, Desktop Support, Incident Response, Professional Development, Continuous Improvement Process, Cybersecurity, Process Improvement, Performance Metric, Software Architecture, Technical Support, Computer Hardware, Cyber Attacks, Customer experience improvement, Customer Complaint Resolution, Digital Transformation, Lifelong Learning

      4.6
      Rating, 4.6 out of 5 stars
      ·
      32 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      H

      HubSpot Academy

      Strategic Customer Relationship Management & Sales Technique

      Skills you'll gain: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Employee Onboarding, Sales Pipelines, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Content Marketing, Customer Relationship Management (CRM) Software

      3.6
      Rating, 3.6 out of 5 stars
      ·
      14 reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      S

      Starweaver

      Electrifying the Journey: On-Board Charging Systems for EVs

      Skills you'll gain: Power Electronics, Electrical Systems, Electric Power Systems, Electrical Engineering, Electrical Safety, Environmental Issue, Environmental Regulations, Technical Standard, Energy and Utilities, Thermal Management, Control Systems, Systems Integration, Emerging Technologies

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Español

      Skills you'll gain: Service Level, Product Support, Technical Communication, Google Cloud Platform, Help Desk Support, Technical Support, Issue Tracking, Personally Identifiable Information, Information Privacy, Problem Management, Data Cleansing

      Beginner · Course · 1 - 4 Weeks

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    In summary, here are 10 of our most popular customer journey courses

    • Journey of the Universe: The Unfolding of Life: Yale University
    • Preparing for Your Cloud Architect Journey - Português: Google Cloud
    • Preparing for Your Cloud Architect Journey - Español: Google Cloud
    • Preparing for Your Professional Cloud Security Engineer Journey: Google Cloud
    • Start Your API Testing Journey With Postman Tool: Coursera Project Network
    • Google Cloud Customer Care Fundamentals: Google Cloud
    • Python: A Guided Journey from Introduction to Application: Arizona State University
    • Preparing for Your Professional Cloud Network Engineer Journey: Google Cloud
    • Dell Technologies Technical Customer Support Specialist: Dell
    • Strategic Customer Relationship Management & Sales Technique: HubSpot Academy

    Skills you can learn in Marketing

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