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    • Customer Journey

    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals-Português Brasileiro

      Skills you'll gain: Google Cloud Platform, Technical Support, Technical Support and Services, Identity and Access Management, Service Level, Cloud Services, Issue Tracking, Technical Communication, Information Privacy, Personally Identifiable Information

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      P

      Packt

      Mastering AWS SAM and Lambda - A Complete Hands-on Journey

      Skills you'll gain: Serverless Computing, Amazon Web Services, AWS CloudFormation, YAML, Development Environment, Amazon CloudWatch, Restful API, Amazon S3, Amazon DynamoDB, Node.JS, Application Programming Interface (API), Software Development, AWS Identity and Access Management (IAM), Software Development Tools, Application Deployment, Secure Coding, Microsoft Visual Studio, Debugging

      Intermediate · Course · 3 - 6 Months

    • C

      Coursera Project Network

      Create a Customer Service Survey in Microsoft Forms

      Skills you'll gain: User Feedback, Employee Surveys, Customer Insights, Customer experience improvement, Microsoft 365, Market Research, User Research, Target Audience, Key Performance Indicators (KPIs), Data Analysis Software, Marketing

      4.8
      Rating, 4.8 out of 5 stars
      ·
      30 reviews

      Beginner · Guided Project · Less Than 2 Hours

    • G

      Google Cloud

      Preparing for Your Cloud Architect Journey - 日本語版

      Skills you'll gain: Cloud Computing Architecture, Cloud Infrastructure, Cloud Solutions, Cloud Management, Cloud Security, Solution Architecture, Google Cloud Platform, Cloud Computing, Cloud Services, Scalability

      Advanced · Course · 1 - 3 Months

    • G

      Google Cloud

      Google Cloud Customer Care Fundamentals - Bahasa Indonesia

      Skills you'll gain: Product Support, Help Desk Support, Cloud Management, Technical Support, Service Level, Technical Communication, Cloud Services, Issue Tracking, Data Loss Prevention

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      C

      Coursera Instructor Network

      GenAI for Customer Analytics and Insights with JUNE

      Skills you'll gain: Product Improvement, Customer Insights, Customer Analysis, Generative AI, Customer Data Management, Marketing Analytics, Web Analytics, Analytics, Management Reporting, Product Management, Data Analysis, Dashboard, Data Collection, Performance Metric

      Intermediate · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      E

      EDUCBA

      PyMongo Case Study - Aggregating Customer Data of a Bank

      Skills you'll gain: Data Transformation, Customer Analysis, Data Analysis, Customer Data Management, MongoDB, Data Processing, Data Validation, Financial Data, Data Import/Export, Data Pipelines, Data Integration, Development Environment

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      G

      Google Cloud

      Preparing for Your Associate Cloud Engineer Journey 日本語版

      Skills you'll gain: Google Cloud Platform, Cloud Solutions, Identity and Access Management, Cloud Computing, Cloud Engineering, Cloud Infrastructure, Cloud Applications, Cloud Storage

      4.4
      Rating, 4.4 out of 5 stars
      ·
      9 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      Universiteit Leiden

      Anatomy of the Abdomen and Pelvis; a journey from basis to clinic.

      Skills you'll gain: Anatomy, Medical Imaging, Pathology, Patient Evaluation, Obstetrics And Gynecology, General Medicine, Surgery, Visualization (Computer Graphics), Medical Terminology, Scientific Visualization

      4.8
      Rating, 4.8 out of 5 stars
      ·
      457 reviews

      Mixed · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Customer Service with Python: Build a Chatbot using ChatGPT

      Skills you'll gain: ChatGPT, Prompt Engineering, OpenAI, Artificial Intelligence, Customer Service, Application Programming Interface (API), User Flows, Test Case, Python Programming, Development Environment, E-Commerce, Debugging

      4.3
      Rating, 4.3 out of 5 stars
      ·
      22 reviews

      Intermediate · Guided Project · Less Than 2 Hours

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Sales and CRM Overview

      Skills you'll gain: Sales Process, Sales, Salesforce, Sales Operations, Customer Relationship Management, B2B Sales, Data Management, Customer Data Management, Databases, Business-To-Consumer

      4.6
      Rating, 4.6 out of 5 stars
      ·
      1.5K reviews

      Beginner · Course · 1 - 4 Weeks

    • G

      Google Cloud

      Analyze Customer Reviews with Gemini Using Python Notebooks

      Skills you'll gain: Google Cloud Platform, Applied Machine Learning, Big Data, Jupyter, Cloud Applications, Text Mining, Statistical Reporting, Machine Learning, SQL

      Intermediate · Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular customer journey courses

    • Google Cloud Customer Care Fundamentals-Português Brasileiro: Google Cloud
    • Mastering AWS SAM and Lambda - A Complete Hands-on Journey: Packt
    • Create a Customer Service Survey in Microsoft Forms: Coursera Project Network
    • Preparing for Your Cloud Architect Journey - 日本語版: Google Cloud
    • Google Cloud Customer Care Fundamentals - Bahasa Indonesia: Google Cloud
    • GenAI for Customer Analytics and Insights with JUNE: Coursera Instructor Network
    • PyMongo Case Study - Aggregating Customer Data of a Bank: EDUCBA
    • Preparing for Your Associate Cloud Engineer Journey 日本語版: Google Cloud
    • Anatomy of the Abdomen and Pelvis; a journey from basis to clinic. : Universiteit Leiden
    • Customer Service with Python: Build a Chatbot using ChatGPT: Coursera Project Network

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