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    Customer Journey Courses Online

    Understand customer journey mapping for optimizing customer interactions. Learn to create seamless experiences across various touchpoints.

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    Explore the Customer Journey Course Catalog

    • Status: Free Trial
      Free Trial
      I

      IBM

      IBM IT Support

      Skills you'll gain: Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Cloud Infrastructure, Cybersecurity, Desktop Support, Cloud Platforms, Cloud Computing, Professional Networking, Data Storage, Peripheral Devices, Data Storage Technologies, Information Technology, Artificial Intelligence, Customer Service

      4.7
      Rating, 4.7 out of 5 stars
      ·
      12K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • A

      Amazon Web Services

      AWS Cloud Support Associate

      Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Customer Relationship Building, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Technical Support, Web Applications, Information Technology, Customer Service, Software Development

      4.8
      Rating, 4.8 out of 5 stars
      ·
      6.6K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Becoming An Effective Seller

      Skills you'll gain: Sales Territory Management, Corporate Sustainability, Solution Selling, Sales, Sales Strategy, Customer Relationship Building, Sales Process, Solution Design, Sales Prospecting, Market Opportunities, Information Technology, Technology Strategies, Customer Engagement, Customer Relationship Management, Business Relationship Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies Establishing Your Sales Strategy

      Skills you'll gain: Sales Process, Prospecting and Qualification, Sales Pipelines, Technical Sales, Rapport Building, Sales, Customer Relationship Building, Sales Strategy, Data Centers, Customer Insights, Interviewing Skills, Sales Presentations, Information Technology, Relationship Building, Customer Relationship Management, Telecommunications, Big Data, Communication, Digital Transformation, Artificial Intelligence and Machine Learning (AI/ML)

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Virginia

      Marketing Analytics

      Skills you'll gain: Marketing Analytics, Marketing Effectiveness, Marketing, Marketing Strategies, Regression Analysis, Data-Driven Decision-Making, Strategic Marketing, Brand Management, Resource Allocation, Customer Insights, Predictive Analytics, Advertising Campaigns, Statistical Analysis, A/B Testing, Consumer Behaviour, Return On Investment

      4.7
      Rating, 4.7 out of 5 stars
      ·
      6.4K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Free Trial
      Free Trial
      I

      IBM

      AI Foundations for Everyone

      Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, OpenAI, Workflow Management, Large Language Modeling, Machine Learning, Self Service Technologies, Application Deployment, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Natural Language Processing, Deep Learning, Content Creation, Business Process Automation, Customer Service, Personalized Service, Market Opportunities, IBM Cloud, Data Science

      4.7
      Rating, 4.7 out of 5 stars
      ·
      30K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      D

      Dell

      Dell Technologies IT Sales Representative

      Skills you'll gain: Closing (Sales), Sales, Customer Relationship Building, Sales Strategy, Persuasive Communication, Emotional Intelligence, Influencing, Job Analysis, Data Centers, Customer Insights, Interviewing Skills, Sales Presentations, Public Speaking, Solution Design, Branding, Negotiation, Account Management, Customer Relationship Management, Lead Generation, Digital Content

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      Status: AI skills
      AI skills
      I

      IBM

      IBM DevOps and Software Engineering

      Skills you'll gain: User Story, CI/CD, Istio, Open Web Application Security Project (OWASP), Continuous Integration, Software Development Life Cycle, Software Architecture, Linux Commands, Cloud Computing Architecture, Application Deployment, Test Driven Development (TDD), Gherkin (Scripting Language), Jenkins, Restful API, Git (Version Control System), DevOps, Grafana, Software Engineering, Data Import/Export, Application Development

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      62K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      R

      Rutgers the State University of New Jersey

      Supply Chain Logistics

      Skills you'll gain: Warehouse Management, Inventory and Warehousing, Inventory Management System, Transportation, Supply Chain, and Logistics, Logistics, Transportation Operations, Supply Chain Management, Supply Chain, Customer Service, Operating Cost

      4.7
      Rating, 4.7 out of 5 stars
      ·
      11K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      U

      University of Pennsylvania

      Business Analytics

      Skills you'll gain: People Analytics, Data-Driven Decision-Making, Business Analytics, Descriptive Analytics, Business Intelligence, Human Resource Strategy, Financial Data, Marketing Analytics, Talent Management, Financial Analysis, Predictive Analytics, Peer Review, Data Analysis, Financial Statement Analysis, Analytics, Financial Forecasting, Customer Insights, Workforce Planning, Demand Planning, Customer Analysis

      4.6
      Rating, 4.6 out of 5 stars
      ·
      18K reviews

      Beginner · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      S

      Salesforce

      Salesforce Sales Operations

      Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Sales Enablement, Product Knowledge, B2B Sales, Campaign Management, Data Visualization, Sales Training

      Build toward a degree

      4.6
      Rating, 4.6 out of 5 stars
      ·
      2K reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: New
      New
      Status: Free Trial
      Free Trial
      C

      Coursera Instructor Network

      Next-Gen Workplace Automation with GenAI

      Skills you'll gain: Prompt Engineering, Productivity, Generative AI, ChatGPT, Automation, Workflow Management, Report Writing, Team Performance Management, Digital Transformation, OpenAI, Marketing Materials, Team Management, Generative AI Agents, Copywriting, Productivity Software, Return On Investment, Innovation, Operational Efficiency, Performance Reporting, Customer Support

      4.4
      Rating, 4.4 out of 5 stars
      ·
      337 reviews

      Intermediate · Specialization · 1 - 3 Months

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    In summary, here are 10 of our most popular customer journey courses

    • IBM IT Support: IBM
    • AWS Cloud Support Associate: Amazon Web Services
    • Dell Technologies Becoming An Effective Seller: Dell
    • Dell Technologies Establishing Your Sales Strategy: Dell
    • Marketing Analytics: University of Virginia
    • AI Foundations for Everyone: IBM
    • Dell Technologies IT Sales Representative: Dell
    • IBM DevOps and Software Engineering: IBM
    • Supply Chain Logistics: Rutgers the State University of New Jersey
    • Business Analytics: University of Pennsylvania

    Skills you can learn in Marketing

    Market (economics) (28)
    Social Media (15)
    Marketing Strategy (14)
    Analytics (13)
    Brand (13)
    Digital Marketing (13)
    Marketing Analytics (11)
    Plan (11)
    Advertising (9)
    Modeling (9)
    Social Media Marketing (9)
    Brand Management (7)

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