• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Coursera
  • Online Degrees
  • Careers
  • Log In
  • Join for Free
    Coursera
    • Browse
    • Customer Experience

    Customer Experience Courses Online

    Master customer experience (CX) strategies for enhancing satisfaction and loyalty. Learn to design and manage positive customer interactions.

    Skip to search results

    Filter by

    Subject
    Required
     *

    Language
    Required
     *

    The language used throughout the course, in both instruction and assessments.

    Learning Product
    Required
     *

    Build job-relevant skills in under 2 hours with hands-on tutorials.
    Learn from top instructors with graded assignments, videos, and discussion forums.
    Learn a new tool or skill in an interactive, hands-on environment.
    Get in-depth knowledge of a subject by completing a series of courses and projects.
    Earn career credentials from industry leaders that demonstrate your expertise.
    Earn career credentials while taking courses that count towards your Master’s degree.
    Earn your Bachelor’s or Master’s degree online for a fraction of the cost of in-person learning.
    Earn a university-issued career credential in a flexible, interactive format.

    Level
    Required
     *

    Duration
    Required
     *

    Skills
    Required
     *

    Subtitles
    Required
     *

    Educator
    Required
     *

    Explore the Customer Experience Course Catalog

    • Status: New
      New
      G

      Google Cloud

      在 Google Cloud 運用生成式 AI 翻新網站

      Skills you'll gain: Generative AI, AI Personalization, Web Content, Google Cloud Platform, Prompt Engineering, Web Analytics and SEO, Image Analysis, Content Management, Web Development

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Google Cloud における生成 AI を使用したウェブサイトのモダナイゼーション

      Skills you'll gain: Generative AI, AI Personalization, Web Analytics and SEO, Web Content, Prompt Engineering, Google Cloud Platform, User Experience, Content Management

      Beginner · Course · 1 - 4 Weeks

    • Status: New
      New
      G

      Google Cloud

      Modernisasi Situs dengan AI Generatif di Google Cloud

      Skills you'll gain: Generative AI, Prompt Engineering, Large Language Modeling, Google Cloud Platform, UI/UX Strategy, User Experience, Content Management, Image Analysis

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      Coursera

      Building a Machine Learning Solution

      Skills you'll gain: Exploratory Data Analysis, Data Collection, Data Cleansing, Data Ethics, Feature Engineering, MLOps (Machine Learning Operations), Machine Learning, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Data Analysis, Statistical Analysis, Solution Design, Predictive Modeling, Generative AI, Machine Learning Algorithms

      Intermediate · Course · 1 - 3 Months

    • Status: Preview
      Preview
      L

      LearnQuest

      Foundations of Complex Sales Success

      Skills you'll gain: Sales Pipelines, B2B Sales, Enterprise Sales, Sales, Sales Process, Sales Training, Selling Techniques, Sales Strategy, Consultative Selling, Stakeholder Engagement, Value Propositions, Stakeholder Management, Customer Relationship Management, Data-Driven Decision-Making, Cross-Channel Marketing, Relationship Building, Communication Strategies, Personalized Service

      Intermediate · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      L

      LearnQuest

      Foundations of Insight Selling

      Skills you'll gain: Consultative Selling, Value Propositions, Sales Strategy, Executive Presence, Solution Selling, B2B Sales, Sales Presentations, Global Marketing, Stakeholder Communications, Business Communication, Strategic Partnership, Competitive Analysis, Active Listening, Customer Insights, Needs Assessment, Relationship Building

      Intermediate · Course · 1 - 4 Weeks

    • U

      University of Colorado Boulder

      Industrial Internet of Things Graduate Certificate

      Skills you'll gain: Data Visualization, User Research, Real-Time Operating Systems, Data Presentation, Power Electronics, Machine Learning Algorithms, Debugging, Persona (User Experience), Failure Analysis, Control Systems, Product Planning, File Systems, User Experience, Internet Of Things, Verification And Validation, Process Control, Embedded Systems, Machine Controls, Human Computer Interaction, Embedded Software

      Credit offered

      Graduate Certificate · 6 - 12 Months

    • U

      University of London

      Graduate Certificate in Computer Science

      Skills you'll gain: Human Computer Interaction, Virtual Reality, Game Design, Full-Stack Web Development, Agile Software Development, Animations, Data Ethics, Git (Version Control System), Event-Driven Programming, Web Applications, Mobile Development, Data Science, Natural Language Processing, Cryptography, Unsupervised Learning, Combinatorics, Database Design, Web Development, Generative AI, Usability Testing

      Credit offered

      Graduate Certificate · 6 - 12 Months

    • U

      Universidad de Palermo

      Administración de Empresas Certificado MasterTrack®

      Skills you'll gain: Performance Measurement, Human Resource Strategy, Human Capital, Customer Relationship Management, Strategic Leadership, Key Performance Indicators (KPIs), Consumer Behaviour, Strategic Marketing, Human Resources Management and Planning, Enterprise Resource Planning, Talent Management, Branding, Technical Management, Marketing, Market Research, Employee Performance Management, Organizational Strategy, Technology Strategies, Marketing Planning, Brand Strategy

      Credit offered

      Mastertrack · 6 - 12 Months

    • P

      Pontificia Universidad Católica de Chile

      Magíster en Business Analytics

      Skills you'll gain: Revenue Management, Database Design, Customer Analysis, Descriptive Analytics, People Analytics, FinTech, Time Series Analysis and Forecasting, Public Key Infrastructure, Predictive Analytics, Biostatistics, Statistical Reporting, Gerontology, Digital Transformation, Deep Learning, Risk Analysis, Network Analysis, Unsupervised Learning, Dimensionality Reduction, Business Process Modeling, Data Warehousing

      Earn a degree

      Degree · 1 - 4 Years

    • U

      University of London

      Graduate Diploma in Computer Science

      Skills you'll gain: Human Computer Interaction, Virtual Reality, Game Design, Full-Stack Web Development, Agile Software Development, Animations, Data Ethics, Git (Version Control System), Event-Driven Programming, Web Applications, Mobile Development, Data Science, Natural Language Processing, Cryptography, Unsupervised Learning, Combinatorics, Database Design, Web Development, Generative AI, Usability Testing

      Credit offered

      Graduate Certificate · 6 - 12 Months

    • U

      Universidad de los Andes

      Maestría en Ingeniería de Software

      Skills you'll gain: Supervised Learning, Dashboard, Unsupervised Learning, User Story, Cloud-Native Computing, Test Automation, Android Jetpack, Maintainability, API Design, Process Analysis, Site Reliability Engineering, Project Closure, Design Thinking, Internet Of Things, Angular, User Experience Design, Microservices, Machine Learning, Video Game Development, Security Requirements Analysis

      Earn a degree

      Degree · 1 - 4 Years

    Customer Experience learners also search

    User Experience
    Beginner User Experience
    User Experience Projects
    Advanced User Experience
    UX Design
    UI
    Beginner UX Design
    Information Design
    1…446447448449

    In summary, here are 10 of our most popular customer experience courses

    • 在 Google Cloud 運用生成式 AI 翻新網站: Google Cloud
    • Google Cloud における生成 AI を使用したウェブサイトのモダナイゼーション: Google Cloud
    • Modernisasi Situs dengan AI Generatif di Google Cloud: Google Cloud
    • Building a Machine Learning Solution: Coursera
    • Foundations of Complex Sales Success: LearnQuest
    • Foundations of Insight Selling: LearnQuest
    • Industrial Internet of Things Graduate Certificate: University of Colorado Boulder
    • Graduate Certificate in Computer Science: University of London
    • Administración de Empresas Certificado MasterTrack®: Universidad de Palermo
    • Magíster en Business Analytics: Pontificia Universidad Católica de Chile

    Other topics to explore

    Arts and Humanities
    338 courses
    Business
    1095 courses
    Computer Science
    668 courses
    Data Science
    425 courses
    Information Technology
    145 courses
    Health
    471 courses
    Math and Logic
    70 courses
    Personal Development
    137 courses
    Physical Science and Engineering
    413 courses
    Social Sciences
    401 courses
    Language Learning
    150 courses

    Coursera Footer

    Technical Skills

    • ChatGPT
    • Coding
    • Computer Science
    • Cybersecurity
    • DevOps
    • Ethical Hacking
    • Generative AI
    • Java Programming
    • Python
    • Web Development

    Analytical Skills

    • Artificial Intelligence
    • Big Data
    • Business Analysis
    • Data Analytics
    • Data Science
    • Financial Modeling
    • Machine Learning
    • Microsoft Excel
    • Microsoft Power BI
    • SQL

    Business Skills

    • Accounting
    • Digital Marketing
    • E-commerce
    • Finance
    • Google
    • Graphic Design
    • IBM
    • Marketing
    • Project Management
    • Social Media Marketing

    Career Resources

    • Essential IT Certifications
    • High-Income Skills to Learn
    • How to Get a PMP Certification
    • How to Learn Artificial Intelligence
    • Popular Cybersecurity Certifications
    • Popular Data Analytics Certifications
    • What Does a Data Analyst Do?
    • Career Development Resources
    • Career Aptitude Test
    • Share your Coursera Learning Story

    Coursera

    • About
    • What We Offer
    • Leadership
    • Careers
    • Catalog
    • Coursera Plus
    • Professional Certificates
    • MasterTrack® Certificates
    • Degrees
    • For Enterprise
    • For Government
    • For Campus
    • Become a Partner
    • Social Impact
    • Free Courses
    • ECTS Credit Recommendations

    Community

    • Learners
    • Partners
    • Beta Testers
    • Blog
    • The Coursera Podcast
    • Tech Blog

    More

    • Press
    • Investors
    • Terms
    • Privacy
    • Help
    • Accessibility
    • Contact
    • Articles
    • Directory
    • Affiliates
    • Modern Slavery Statement
    • Manage Cookie Preferences
    Learn Anywhere
    Download on the App Store
    Get it on Google Play
    Logo of Certified B Corporation
    © 2025 Coursera Inc. All rights reserved.
    • Coursera Facebook
    • Coursera Linkedin
    • Coursera Twitter
    • Coursera YouTube
    • Coursera Instagram
    • Coursera TikTok