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Explore the Customer Analytics Course Catalog
- Status: Free Trial
University of Pennsylvania
Skills you'll gain: People Analytics, Human Resource Strategy, Talent Management, Workforce Planning, Collaboration, Organizational Effectiveness, Performance Analysis, Data-Driven Decision-Making, Workforce Management, Analytics, Performance Measurement, Employee Retention, Staff Management, Data Analysis, Performance Management, Predictive Analytics, Network Analysis
- Status: Free Trial
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Oral Comprehension, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Oral Expression, Root Cause Analysis, Non-Verbal Communication, Communication, Positivity
- Status: New
O.P. Jindal Global University
Skills you'll gain: Predictive Analytics, Dimensionality Reduction, Regression Analysis, Data Mining, Data Processing, Business Analytics, Data-Driven Decision-Making, Forecasting, Statistical Analysis, Demand Planning, Classification And Regression Tree (CART), Customer Analysis, Data Cleansing, Market Analysis, Machine Learning Algorithms, Unsupervised Learning, Artificial Neural Networks
Knowledge Accelerators
Skills you'll gain: Customer Support, Service Level Agreement, Customer Service, Help Desk Support, Technical Support, Problem Solving, Verbal Communication Skills, Conscientiousness, Communication, Resourcefulness, Rapport Building, Active Listening, Empathy, Process Management
- Status: Free Trial
Skills you'll gain: Stakeholder Engagement, Business Intelligence, Stakeholder Communications, Data-Driven Decision-Making, Dashboard, Business Analytics, Real Time Data, Data Integration, Requirements Elicitation, Data Modeling, Data Storytelling, Data Analysis, Key Performance Indicators (KPIs), Business Metrics, Business Process, Project Implementation, Data Pipelines
- Status: New
Coursera Instructor Network
Skills you'll gain: Generative AI, Customer Insights, AI Personalization, Customer Analysis, ChatGPT, Customer experience strategy (CX), Real Time Data, Data-Driven Decision-Making, Predictive Analytics, Artificial Intelligence, Consumer Behaviour, Analysis, Design
- Status: Free Trial
Skills you'll gain: Dashboard, SQL, Descriptive Statistics, Jupyter, Statistical Analysis, Data Analysis, Probability Distribution, Pandas (Python Package), Data Visualization Software, Statistics, Data Visualization, Statistical Hypothesis Testing, Databases, Regression Analysis, Stored Procedure, Python Programming, Data Science, Data Structures, Computer Programming Tools, Data Analysis Software
- Status: Free Trial
Duke University
Skills you'll gain: Business Analytics, Business Metrics, Analytics, Business Process Improvement, Business Intelligence, Business Process, Tableau Software, Business Analysis, Data Analysis, Key Performance Indicators (KPIs), Web Analytics, Data-Driven Decision-Making, Business Strategy, Digital Transformation, E-Commerce, Financial Services, SQL, Decision Making
- Status: Free Trial
Rutgers the State University of New Jersey
Skills you'll gain: Demand Planning, Competitive Intelligence, Strategic Sourcing, Customer Demand Planning, Competitive Analysis, Procurement, Market Intelligence, Purchasing, Supply Chain, Supplier Performance Management, Supplier Management, Inventory Management, Supply Management, Vendor Management, Management Consulting, Data Collection, Inventory Control, Business Intelligence, Supply Chain Management, Data Analysis
- Status: Free Trial
Skills you'll gain: Desktop Support, Computer Hardware, Technical Support, Software Installation, Help Desk Support, Technical Documentation, Hardware Troubleshooting, Software Documentation, Customer Support, End User Training and Support, Computer Networking, Information Technology, Computer Architecture, Technical Communication, Linux, Microsoft Windows
- Status: Free Trial
University of California, Davis
Skills you'll gain: Data Governance, Data Quality, Data Integration, Data Dictionary, Data Validation, Health Informatics, Data Modeling, Extract, Transform, Load, Health Systems, Data Management, Metadata Management, Health Care, Data Compilation, Analytics, Data Mapping, Healthcare Industry Knowledge, Data Analysis, Data Cleansing, Health Information Management, Taxonomy
- Status: Free Trial
Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, Sales Development, B2B Sales, Data Management, Customer Data Management, Databases, Data Cleansing, Business-To-Consumer
Customer Analytics learners also search
In summary, here are 10 of our most popular customer analytics courses
- People Analytics:Â University of Pennsylvania
- Introduction to Customer Service:Â CVS Health
- Predictive Analytics and Forecasting:Â O.P. Jindal Global University
- Customer Service Fundamentals:Â Knowledge Accelerators
- Foundations of Business Intelligence:Â Google
- GenAI for Customer Journey Mapping:Â Coursera Instructor Network
- Data Science Fundamentals with Python and SQL:Â IBM
- Business Metrics for Data-Driven Companies:Â Duke University
- Supply Chain Analytics:Â Rutgers the State University of New Jersey
- Technical Support Fundamentals:Â Google