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Explore the Customer Journey Course Catalog
Alfaisal University | KLD
Skills you'll gain: Market Dynamics, Product Knowledge, Customer experience strategy (CX), Team Oriented, Product Lifecycle Management, Value Propositions, Customer Insights, Competitive Analysis, Innovation, Cost Management
- Status: NewStatus: Preview
Coursera Instructor Network
Skills you'll gain: Account Management, Client Services, AI Personalization, Customer Engagement, Generative AI Agents, Customer Communications Management, Personalized Service, Customer Insights, Prompt Engineering, Communication, ChatGPT, Scalability, HubSpot CRM, Predictive Modeling, Business Process Automation, Business Ethics, Analytics, Workflow Management, Automation
- Status: Free Trial
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Retail Sales, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Communication, LinkedIn
- Status: Free Trial
University of Maryland, College Park
Skills you'll gain: Product Lifecycle Management, Product Strategy, Governance, Product Management, Innovation, Product Roadmaps, Organizational Strategy, Business Strategy, Enterprise Risk Management (ERM), Scalability, Artificial Intelligence, Data Ethics, Value Propositions, Business Metrics, Customer Insights, Portfolio Management, Market Share
- Status: NewStatus: Free Trial
Coursera Instructor Network
Skills you'll gain: Customer Insights, Customer experience strategy (CX), Generative AI, User Feedback, Customer Data Management, Personalized Service, Customer Engagement, Business Intelligence, Trend Analysis, Data-Driven Decision-Making, Strategic Thinking, Predictive Analytics, Data Analysis, Artificial Intelligence
- Status: Free Trial
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, Prompt Engineering, AI Personalization, Customer Engagement, Generative AI, Customer Service, Target Audience, Customer experience improvement, Customer Support, Performance Analysis, Performance Improvement
Coursera Project Network
Skills you'll gain: User Experience Design, Design Thinking, User Experience, Customer experience strategy (CX), Business Intelligence, User Interface (UI) Design, User Story, Customer Analysis, Collaborative Software
- Status: Free Trial
Macquarie University
Skills you'll gain: Marketing Analytics, Customer Insights, Marketing Effectiveness, Digital Marketing, Customer Data Management, Marketing Strategies, Social Media Marketing, Customer experience strategy (CX), Customer Relationship Management, Predictive Analytics, Consumer Behaviour, Big Data, Integrated Marketing Communications, Data Analysis
Skills you'll gain: Salesforce, Data Sharing, Authentications, Management Reporting, Single Sign-On (SSO), User Accounts, Drive Engagement, Cloud Development, Customer experience improvement, Dashboard, Identity and Access Management, Role-Based Access Control (RBAC), Registration, Content Management
- Status: Free
Coursera Project Network
Skills you'll gain: Application Deployment, Customer Support, ChatGPT, Self Service Technologies, Product Support, Customer Inquiries, Business Process Automation, Customer Service, E-Commerce, Order Management, Automation, Artificial Intelligence, User Flows
- Status: NewStatus: Free Trial
Skills you'll gain: Adobe Experience Manager, Project Implementation, E-Commerce, System Implementation, Business-To-Consumer, Solution Architecture, Project Documentation, Product Management, Order Management, User Requirements Documents, Technical Documentation, Project Management, Customer experience strategy (CX), System Configuration, Quality Assurance, Project Planning, Payment Processing and Collection
- Status: Free Trial
Skills you'll gain: Product Knowledge, Language Learning, English Language, Customer Service, Retail Sales, Customer Inquiries, Customer Complaint Resolution, Telephone Skills, Vocabulary, Writing, Verbal Communication Skills, Oral Comprehension, Business Writing, Oral Expression, Grammar, Communication
In summary, here are 10 of our most popular customer journey courses
- تجربة العملاء وخلق القيمة: Alfaisal University | KLD
- GenAI for Account Managers: Personalizing Client Engagement: Coursera Instructor Network
- Preparing for Your Retail Customer Service Role: CVS Health
- Customer-Centric Enterprise: Product Lifecycle Management: University of Maryland, College Park
- GenAI for Customer Insights: Coursera Instructor Network
- Customer Service in the Age of Generative AI : University of Virginia Darden School Foundation
- Develop a UX Customer Problem Statement in Miro: Coursera Project Network
- Marketing analytics: Know your customers: Macquarie University
- Salesforce Experience (Community) Cloud Consultant Training: Packt
- Build a Chatbot with Voiceflow: Ecommerce Customer Support: Coursera Project Network