Updated in May 2025.

This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Master the skills to confidently support macOS 11 Big Sur with this comprehensive course designed for aspiring Apple Certified Support Professionals. You'll gain a deep understanding of macOS functionality, including installation, configuration, troubleshooting, and user account management. By the end of this course, you'll be equipped to provide expert-level technical support and manage macOS networks effectively. The course begins with installation essentials, where you'll learn to assess hardware requirements, create installation media, and perform clean installs. Dive into initial system setup, printer configuration, and customizing preferences to optimize the macOS experience. These foundational steps prepare you to manage various environments with ease. Next, explore advanced topics like file system management, encryption, networking, and application processes. Delve into troubleshooting techniques, macOS Recovery tools, and Time Machine backups, ensuring you can resolve common system issues and recover lost data seamlessly. The course includes practical exercises, guiding you through real-world scenarios. Whether you're a help desk professional, technical coordinator, or power user, this course is tailored for those managing macOS systems. A basic familiarity with macOS is helpful, but the course is accessible to learners with diverse technical backgrounds.