In this module, we will explore the core reasons organizations adopt cloud technologies and the advantages they gain. We will also examine the dynamics of hybrid and flexible work models, focusing on how cloud services support frontline workers’ productivity. This section equips you to align cloud strategies with modern workforce needs.

In this module, we will delve into the essential productivity and teamwork features offered by Microsoft 365. We will also cover the work management capabilities that help streamline task and project coordination. This section prepares you to leverage Microsoft 365 tools to boost organizational productivity and collaboration.

In this module, we will explore the diverse collaboration solutions offered within Microsoft 365, focusing on how these tools empower teams and individuals. We will cover Microsoft Viva for employee experience, extending Microsoft Teams with apps, and the collaboration features of SharePoint, OneDrive, and Yammer. This section equips you to foster connected, productive work environments.

In this module, we will cover endpoint management features in Microsoft 365, focusing on device security and control. We will also explore Windows 365 versus Azure Virtual Desktop, deployment models for Windows-as-a-Service, and servicing methods for Microsoft 365 apps. This section prepares you to manage and deploy endpoints efficiently in modern IT environments.

In this module, we will explore the powerful analytics features available within Microsoft 365, starting with Viva Insights for employee experience. We will then review the Admin Center and User Portal tools for managing users and settings, followed by an in-depth look at the reporting capabilities that support informed decision-making. This section empowers you to leverage analytics to drive IT and business success.

In this module, we will introduce the foundational principles of Zero Trust security as applied to Microsoft 365. We will cover the essential components and methodologies to help you deploy and manage Zero Trust models effectively. This section prepares you to strengthen security posture using Microsoft 365’s Zero Trust capabilities.

In this module, we will explore the Identity and Access Management capabilities offered by Microsoft 365. You will learn how to plan, deploy, and manage IAM solutions to protect organizational assets and streamline user authentication. This section equips you to enforce robust identity security in your daily IT and security practice.

In this module, we will cover essential threat protection tools within Microsoft 365, focusing on Microsoft Defender’s capabilities. We will explore how Microsoft Secure Score helps measure and enhance security configurations. Additionally, we will examine the nature of security threats and Microsoft’s approaches to counter them, empowering you to strengthen your organization's defenses.

In this module, we will provide a comprehensive overview of Microsoft 365’s trust, privacy, and compliance solutions. We will explore key tools like the Service Trust Portal, Compliance Manager, and data residency features to ensure regulatory adherence. Additionally, this section covers DLP, insider risk management, auditing, eDiscovery, and privacy management to help you maintain a secure and compliant environment.

In this module, we will examine Microsoft cloud services pricing and billing frameworks. You will learn how to plan and predict costs effectively, enabling you to make informed financial decisions. This section equips you with the knowledge to manage cloud service expenses within your IT and security practice.

In this module, we will explore the various licensing options offered in Microsoft 365. You will gain an understanding of how licensing impacts service usage and how to choose the right plans. This section prepares you to manage Microsoft 365 licenses effectively in your IT and security role.

In this module, we will discuss the Microsoft 365 service lifecycle, outlining each phase from introduction to retirement. You will learn how to integrate lifecycle considerations into your daily IT and security practices. This section enables you to manage Microsoft 365 services effectively throughout their lifecycle.

In this module, we will explore the range of support offerings provided for Microsoft 365 services. You will learn how to leverage these options to troubleshoot problems and ensure smooth operations. This section equips you to effectively utilize support resources in your IT and security role.