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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,839 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that don’t require a traditional college degree. One of the hottest areas with high demand is IT customer service and support. It’s the perfect entry point to start your career in IT, with a multitude of job openings, from remote help desk to onsite customer care and client support. We can help you get there with the Customer Service Fundamentals course. You’ll build the knowledge and develop the skills needed to become a successful Customer Service Specialist, including: • Communication skills focused on clear, concise conversations and active listening • Empathetic behavior such as patience, curiosity, and willingness to help • Problem-solving to research issues and determine appropriate resolutions • Process adherence to ensure proper flow and meet Service Level Agreements The course includes 6 modules, each designed to reinforce key skills through interactive training and AI-powered dialogues that simulate real customer interactions. You’ll be assessed along the way to track progress and build confidence. Whether you’re starting fresh or switching careers, this course prepares you for success in today’s fast-paced IT support landscape....
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351 - 375 of 540 Reviews for Customer Service Fundamentals

By Paul M

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Sep 28, 2020

Great and user friendly

By Lefa E M

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Mar 29, 2023

very satisfying course

By Braulio T

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Dec 4, 2021

Relly good, thank you.

By James

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Nov 7, 2020

Learn customer service

By Umair M

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Jul 29, 2019

it was very productive

By Toluwalope O

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Sep 9, 2021

Its An Amazing course

By Joshua Y

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Apr 22, 2020

A wonderful course...

By Rashed S R A K

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May 11, 2020

Great course content

By Esther O

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May 3, 2022

Aweasome experience

By Ricardo

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Oct 25, 2020

Excellent course...

By Lucas S

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Apr 27, 2025

very fast and good

By Nisau O

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Dec 21, 2022

awesome experience

By Karen E

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Jul 26, 2022

Great! and helpful

By Karolina P

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Aug 11, 2019

Highly insightful!

By Juan M R V

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Feb 27, 2025

Esta muy complejo

By Linda U

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Nov 10, 2022

It was insightful

By SHUOHENG M

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Apr 27, 2020

Excellent Course!

By Suliman N

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Nov 6, 2023

very informative

By Awais I

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Nov 20, 2022

Best Ever Course

By Yetunde O

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Nov 14, 2022

very good course

By Mini S

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Jul 20, 2021

Excellent Course

By Ahmed S A

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Jun 22, 2021

very good corse

By gabriela s

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Nov 24, 2020

It was worth it!

By Mohamed E

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Sep 14, 2020

excellent course

By Applee A

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Aug 5, 2020

Thank you IBM <3