Technical Support Engineer / Analyst
If you like solving technical issues, helping customers with product questions, and troubleshooting hardware and software this role is for you.
A Technical Support Engineer resolves technical issues for customers, ensuring product functionality and satisfaction. Develop expertise in troubleshooting, customer support, and technical documentation.
Skills you’ll need: Technical Support, Problem Solving, Customer Service, Operating Systems, Help Desk Support, Networking Hardware, Communication, Detail Oriented
Technical Support Engineer / Analyst
If you like solving technical issues, helping customers with product questions, and troubleshooting hardware and software this role is for you.
A Technical Support Engineer resolves technical issues for customers, ensuring product functionality and satisfaction. Develop expertise in troubleshooting, customer support, and technical documentation.
Skills you’ll need: Technical Support, Problem Solving, Customer Service, Operating Systems, Help Desk Support, Networking Hardware, Communication, Detail Oriented
Recommended credentials
Introduction to Computers
Course 1 of 12
Introduction to Secure Networking
Course 2 of 12
Essential Aspects of Software, Hardware, and Data Backup
Course 3 of 12
Cybersecurity and Privacy
Course 4 of 12
The Microsoft 365 Ecosystem
Course 5 of 12
Technical Diagnostics and Troubleshooting Techniques
Course 6 of 12
Cloud Computing Essentials with Azure Management
Course 7 of 12
Azure Cloud Services
Course 8 of 12
Azure Identity and Networking Essentials
Course 9 of 12
Azure Network Configuration
Course 10 of 12
Azure Monitoring and Analytics Fundamentals
Course 11 of 12
Azure Backup, Security, and Compliance Administration
Course 12 of 12
Introduction to Information Technology and AWS Cloud
Course 1 of 7
AWS Cloud Technical Essentials
Course 2 of 7
Skills and Best Practices for Cloud Support Associates
Course 3 of 7
Cloud Support Essentials: A Technical Approach
Course 4 of 7
Automation in the AWS Cloud
Course 5 of 7
Python for Serverless Applications and Automation on AWS
Course 6 of 7
Capstone: Preparing to work as a Cloud Support Associate
Course 7 of 7
What brings you to Coursera today?
A Business Intelligence Analyst analyzes and visualizes data to support business decisions, using Tableau and Power BI to drive strategy.
description:A Business Intelligence Analyst analyzes and visualizes data to support business decisions, using Tableau and Power BI to drive strategy.
If you like: interpreting data to support decision-making, creating dashboards and reports, identifying business trends.
This role has a £57,940 median salary ¹.
This role has approximately 8,665 jobs available ¹.
A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.
description:A Computer Support Specialist provides technical help, resolving IT issues with hardware, software, and networks using Windows and Linux systems.
If you like: helping people with technical issues, troubleshooting hardware and software, providing customer support.
This role has a £32,147 median salary ¹.
This role has approximately 57,328 jobs available ¹.
A Bookkeeper records transactions, maintains ledgers, and prepares reports, ensuring accuracy and compliance using tools like QuickBooks or Xero.
description:A Bookkeeper records transactions, maintains ledgers, and prepares reports, ensuring accuracy and compliance using tools like QuickBooks or Xero.
If you like: managing financial records, attention to detail, working with numbers.
This role has a £28,212 median salary ¹.
This role has approximately 94,728 jobs available ¹.
A Business Analyst analyzes data and processes to identify business needs, providing insights to optimize operations and support strategic decisions.
description:A Business Analyst analyzes data and processes to identify business needs, providing insights to optimize operations and support strategic decisions.
If you like: analyzing data to improve business processes, solving organizational problems, creating reports.
This role has a £52,630 median salary ¹.
This role has approximately 14,465 jobs available ¹.
¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (7/1/2024 - 7/1/2025)