Learner Reviews & Feedback for Improving Customer Retention by Coursera Instructor Network
About the Course
loyal advocates. It covers the foundational concepts of customer retention, loyalty programs, customer satisfaction, marketing strategies, CRM,
customer service, feedback analysis, consumer behavior, brand loyalty, and retention tactics. This course caters to team leaders,
supervisors, and managers responsible for individuals and teams, as well as professionals in marketing, customer service, CRM, business
owners, and brand coordinators. Whether overseeing teams or directly involved in marketing and customer service functions...
Top reviews
BD
Feb 3, 2025
Marta's experience, knowledge and expertise add so much value and authenticity to this fantastic overview of key elements impacting customer retention and customer service/support best practices!
MM
Nov 11, 2024
I found this course to be very useful, and user friendly.
1 - 9 of 9 Reviews for Improving Customer Retention
By Barbara v D
•Feb 3, 2025
Marta's experience, knowledge and expertise add so much value and authenticity to this fantastic overview of key elements impacting customer retention and customer service/support best practices!
By Michele
•Nov 11, 2024
I found this course to be very useful, and user friendly.
By everton a
•Apr 6, 2025
Amazing course. had loads to learn.
By Faith C
•May 28, 2025
One of the best courses I have had
By rasiga m
•Jul 9, 2024
It’s really useful to me
By chizoba s
•Nov 20, 2024
Easy to learn
By Esther O M
•May 29, 2025
great
By Abhinav L
•May 5, 2025
In my experience, businesses don't care about making customers happy. And businesses focus on the biggest spenders to maximize sales.
By Mariia P
•Sep 9, 2024
Overall, the course might be suitable for beginners looking for an introductory overview, but those seeking a more comprehensive or engaging learning experience might want to explore other options.